FAQ
Welcome to the Woofidoo FAQ
We’re here to make your shopping experience with Woofidoo as smooth and stress-free as possible. Below you’ll find answers to our most common questions. If you need further assistance, our support team is always happy to help.
1. How long does delivery take?
Estimated total delivery time, measured from the date you place your order and including 1–2 business days of processing:
- United States: 8–14 business days
- Canada: 10–16 business days
- United Kingdom & Europe: 10–18 business days
- Australia & New Zealand: 10–16 business days
- Rest of the world: 12–20 business days
These are estimates and may be affected by carrier delays, customs clearance, holidays, or weather. See our Shipping Policy for details.
2. Where do orders ship from?
Orders are packed and shipped by our international fulfillment partners in Asia and delivered by carriers such as USPS, UPS, FedEx, and local delivery partners in your country. That’s why delivery takes longer than domestic shipping.
3. Do you offer free shipping?
Yes. All orders qualify for free standard shipping, worldwide, with no minimum purchase required.
4. What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, we’ll send a replacement or issue a refund at no additional cost. Please contact us within 30 days of delivery with a photo of the issue. See our Return Policy.
5. What is your return policy?
We offer a 30-day return window on eligible items from the date of delivery. Complete details are on our Return Policy page.
6. When will my refund be issued?
Once your return is received and inspected, refunds are typically processed within 7 business days. Timing may vary depending on your bank or payment provider.
7. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Tracking may take 2–4 business days to show its first update after dispatch. You can also track your order through our Order Tracking page.
8. Do you ship internationally?
Yes. We ship worldwide. Enter your address at checkout to confirm delivery to your country. International orders may be subject to import duties or taxes set by your local customs authority.
9. Do you have a physical retail store?
No. Woofidoo operates exclusively online.
10. Do you accept bulk or wholesale orders?
Yes. Please contact our support team for pricing and availability.
11. How do I request an exchange?
Contact our customer support team with your order number and the size, color, or product you’d like instead.
Contact Information
Store Name: Woofidoo
Address: 10021 12th Ave SE, Everett, Washington 98208-4817, United States
Email: team@woofidoo.com
Phone: +12062917548
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.