Refund policy
30-Day Hassle-Free Returns
At Woofidoo, we want you to feel good about every piece that ends up in your space. If something doesn't work out, returning it should be the easy part. Here's how it works.
Return Policy Summary
Return Period
You may request a return within 30 days from the date your order is delivered.
Item Condition
Returned items must be unused, in original condition, and sent back with all original packaging, accessories, and documentation.
Support Included
Our customer care team is always ready to guide you through the return process from start to finish.
Return Shipping Costs
Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, Woofidoo will cover all return shipping costs.
Change of Mind Returns
If you decide to return an item due to preference, sizing, or no longer needing it, return shipping costs will be the customer’s responsibility. Original shipping fees are non-refundable.
Restocking Fee
We do not charge any restocking fees.
You’ll never be penalized with hidden return handling charges. We believe in fair, transparent policies designed around your comfort and confidence when shopping with us.
How to Initiate a Return
Contact Us
Email team@woofidoo.com with your order number and a brief explanation of the return.
Prepare the Package
Securely pack the item in its original packaging, ensuring all included components are returned.
Ship the Item
Follow the instructions provided in your return authorization email and drop the package at the designated carrier location.
Refund Timeline
Quality Check
Once your return arrives, our team will inspect the item to confirm it meets our return requirements.
Refund Processing
Approved refunds are issued to the original payment method and typically appear within 7 business days, depending on your payment provider.
Exchanges
Need a different size, color, or product? We’re happy to help. Simply reach out to our support team and we’ll assist with an exchange as quickly as possible.
Items Not Eligible for Return
For hygiene and safety reasons, certain products may not qualify for returns. Any non-returnable items will be clearly stated on the product page before purchase.
Need Help?
For additional details, please visit our FAQ section or contact our customer support team directly.
Contact Details
Questions?
Visit our FAQs page or contact our customer service.
Store Name: Woofidoo
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: team@woofidoo.com
Phone: +12062917548
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.